1. Products being tampered during delivery – Proper handling of the products during delivery must be done. During the initial period of the business performance appraisal must be done on high frequency and on regular basis We DND as the company that delivers the products shall provide methods of handling product that prevent damage or deterioration.

2. Quality Assurance department plays a crucial role in daily needs delivery like milk, paneer, curd. Quality is never an accident. It is always the result of -High Intention, Sincere Efforts, Intelligent Direction and Skillful Execution - Willa Foster.

A Quality Assurance team will be set up for ensuring good quality products from the vendors and providing the customers with first quality products. TQM  plays a very vital role. TQM itself covers three major aspects viz. Total Quality Control (TQC), Total Employee Involvement (TEI) and Total Waste Elimination (TWE). The word itself justifies about an assurance of quality of milk & milk products from consumer’s perspective. At the same time there are stringent laws being introduced for human safety, quality assurance. We will also strive hard to improve microbiological quality of our milk and other products. Thus Quality Assurance is a key to the success of Dairy Industry for sustainable business & growth for longer time to come.

This take care of two problems simultaneously:-

1. Complaint of foul smell and bad taste of the products
2. Report of loss of products due to its perishable nature

Employee Welfare:

1. Accident cover and Medical insurance cover is provide to the delivery boys and the QA manager is entitled for Medical insurance

2. We work towards sensitization, awareness and training of our delivery partners on the nuances of road safety through our mandatory “Safety first” program.

3. We also provide special traffic awareness program and financial aid to any accident victim besides the medical insurance cover he/she is entitled to.

4. We offer minimum payment structure irrespective of the daily delivery performance and medical insurance.

5. Physical fitness program will be conducted and all the employees irrespective of their designation is entitled to attend the program.

Employee Benefits:

1. Recognition – Employee of the month will be recognised and awarded

69% of employees work harder if they felt that their efforts were appreciated. 50% of the employees that being thanked by the managers not only enhances the relationship with the managers but also build trust with their higher-ups. 93% of employees hope to be recognised at least quarterly, if not more.

Reference – Business2community.com

2. Physical rewards – Company named T-shirts, Caps, Hoodies, Pens, Calendars.

These non-monetary rewards give the employee something tangible that they can use over a period of time.

Conclusion - Money isn’t everything. In fact, for long-term retention and engagement, non-monetary employee incentives can often work just as well.

Employee training and development plan:

1. Delivery boys will be trained on a frequency of 6 months regularly with the updated technology and other requirements for the work.

Delivery boys will be trained on product handling in order to ensure that there no tampering of products during the delivery.

2. There will be different engaging games conducted to impart the importance of customer satisfaction, effective communication, quality assurance and process enhancement to the delivery boys and quality manager.

3. The entire routine of their work will be made into a video format pertaining to their role and shared with them and also given field training regarding the same. Any further doubts and clarifications will be addressed during the orientation program.

4. The IT manager will be provided with training on the technological advancements happening currently in the industry

This solves two problems simultaneously:-

1. This will ensure that the information tracking system is intact and problems regarding the same can be zeroed down.
2. This will also ensure that the right products are being delivered to the respective customers.

Policy of work:

We believe strong mental health plays a significant role in productivity and the overall quality of work-life, across all levels of organization.
 

1. Starting every day of work with positive slogans keep the employees

2. Psychiatry counselling will be given semester-ly to keep the mental health of the all the employee strong.

  3. Greeting with “Happy working”, “Good day”,When you meet any co-worker maintains a positive relationship among the employees.

4. Sending Festival, Birthday, Anniversary greetings to all the employees

If employees do not show up to work, then over the allowable period of holidays taken he/she will be subject to penalty.

This can ensure that delivery peoples’ attendance improves drastically.

Employee Hiring:

Current size – 80 delivery boys + 10 office team

During expansion in the fore coming years – 40 woman delivery partners

Goal number 5 of UN Sustainable goals states, Achieve gender equality and empower women and girls. Pertaining to that, DND aims at providing employment to women.

Expansion plan:-

A team for production, Customer service, and Operations will be hired and the production will be totally centralised.