HUMAN RESOURCES

Human Resources is said to be the heart any organization. HR personnel’s are the one who deals with pool of emotions in their day to day work. They act as a bridge between the management and the employees. They take care right from recruitment till the retirement process. They are the people who are well connected with the employees. They make up the workforce for the organization

They act as a driving force for the employees when they are down. Even though the world is moving towards artificial intelligence the need for Human resources will always be there. The report talks about the various roles and responsibility of HR in an organization.  They even take part in the strategic formulation of the company. Thus the HR department play a critical and an important role in every organization.

TRAINING AND DEVELOPMENT:

    “Job training empowers people to realize their dreams and improve their lives”

Training and development is one of key functions of HR. It is an integral part of Human Resources development activity. As the trend is changing and there is an evolution new things every minute Human Resources who are said to be the crux of any organization has to cope up with change. So every organization is working very strongly towards Training and Development.

TRAINING:

Training may be defined as an endeavor aimed to improve or develop additional competency or skills in an employee on the job one currently holds in order to increase the performance or productivity. Training involves change in attitude, skills, Knowledge of a person with the resultant improvement in his behavior. Typically all the organization does proper need analysis priory and comes up with the training plan at the beginning of the fiscal year. Training focuses more on short term needs that is the employee needs in his current job or competency gaps.

DEVELOPMENT:

               It focus more on future needs of an employee. Its long term or futuristic in nature. Development concerns itself with preparing people for future roles and responsibilities. It’s like a ladder which helps the employee to grow further and further.

     Thus training is always different from development. Training is more of short term and focuses on current needs whereas Development focus on long term needs and for growth.

E-LEARNING

It is a specialized training module which is exclusively accessible by the executives of the company. The main training modules are prepared at the corporate HR office and shared with the various departments. The training for the executives is scheduled by the department at the appropriate timelines based on the availability and feasibility. Preparation of the module at the corporate HR level standardizes the knowledge transfer at the same time while providing flexibility of scheduling at the department level. These specialized training module are mandatory for the executives and the annual performance pay is directly linked with the completion to incentivize the executives to complete the training. These training modules enabled the executives to have the cutting edge knowledge of the present day in order to make sure that the company follows the latest industrial best practices and governmental regulation to provide superior products. E.g. the current year saw the introduction of the customer satisfaction & Dissatisfaction in the training modules which imparts the latest knowledge and trends in that field to the executives

RECRUITMENT PROCESS

• Corporate Executive
• Indian apprentice act 1961
• Delivery Executive

CORPORATE EXECUTIVE

Chief Operating Officers, Operations Managers and Sales Managers - coordinate the activities of their departments or companies, Set performance goals and determine strategies for reaching those goals. Their responsibilities grant them the highest salaries in their corporations. Although they may have obtained college degrees, they require more extensive qualifications than an education to secure and maintain their high positions

INDIAN APPRENTICE ACT 1961

The Apprenticeship Programmers in India is governed under the Apprentices Act 1961 and is implemented by the Ministry of Skill Development and Entrepreneurship (MSDE) at the national level and benefits from the Government

        They are also can be recruited either from campus recruitment or they themselves can apply. Based on the requirement mentioned by the DND they are recruited. The eligibility criteria is they should have completed their UG. OTIS test, Technical test, Interview (Technical, HR) is conducted and they are recruited. After the selection necessary safety programs are conducted and they are deployed into the various shops based on their requirement. Every 15 days once a training program has to be conducted. Monthly a stipend of is given as per the government criteria

DELIVERY EXECUTIVE

The only criteria these companies consider at the time of a Delivery Executive is basic proficiency in English, Fluency in the local language, and ability to ride a two-wheeler & operators only provide basic soft skills training, which includes minimum etiquette, problem handling and how to approach customers need etc

Customer Satisfaction (Ranking Method)

Customer detail already in-build in the app

5- Strongly Agree 4- Agree 3-Neither Agree nor Disagree 2-Disagree 1- Strongly Disagree

1. If you need to complaint about any issue your word here Please………………………………… ………………………………………..

2. Need to book complaint……….….. (Delivery Executive, Product taste, Order changed, Other (if any)….……)

3. Your opinion for our production and quality…………..

THANK YOU.!

Regards,

DND TEAM’s

Have a Nice day.!!