Assignment Taken

Assignment 6 - Prepare a Hiring, Training & Retention Plan for 2020 -21.

Case Understanding

Team have eight member in initial phase of startup in which two of them are mechanical engineer, one is electrical engineer , one computer science graduate , two member have recently completed their PG in management and two left their job from leading Automobile company. The team is a group of budding entrepreneurs and in college time they already researched and design a prototype of E vehicle because this is the upcoming future of India and the responsible citizen are trying to make a difference by contributing to a cleaner tomorrow . Through estimate the total number of vehicles in India is approx 230 million which is already a huge number and the marketing is continuously of this vehicles sector is continuously growing day by day which lead India to dependence of the fossil fuel . As renewable energy has a great scope in India and the Automobile sector is one of them . But the condition of India is not to good in renewable energy sources still at present condition India is at infant stage hence the market of E vehicle is extremely low in India as current stage. The government's push to ensure EV adoption through subsidies and tax benefits has further propelled in the market growth to increase the E-vehicle market in upcoming years .Startup acquired a co working space for employees which have monthly rent of 3000 per workstation in Bangalore City and can accommodate 8 employees.At an initial stage company manages a fund of 46 lakh rupee which is personal investment and also pooled by all the other team members and if needed company can arrange a fund of 60 lakh rupee at interest of 16% per annum . Every member have a monthly requirement of 50k rupee which they wish to withdraw every month ,which is a problem for the company at initial stage . This startup is at beginning phase hence we don't have much resources to hire the main employees for a company so we divide assignment among company co-workers that we have right now.

BCS Solution Summary

The solution consists of three parts- one is hiring plan to hire automobile technician and telecalling staff , second is training and development program , third is retention plan for financial year 2020-2021. Initially we are hiring only less number of employees as we are just a startup but we are extremely committed to hire the best employee who show integrity and excellence at work. Hiring a quality employees help the company to grow .hiring involves several steps like Define the Role,Find employees ,Interview the Best, Select the Best of The Best,The Offer Stage ,Constant Contact and On Boarding. Once a person join our Company then we'll provide them a sort orientation session and explain them about company culture and work policy . The training and development program is compulsory for new people to company . The full training training program is conducted for employees for first 15 days. For retention plan we come up with more options because at today's corporate world everyone is switching their job more frequently . Company provides employee of the month award to the deserving employee,Awards / Gift to the top employee ,Incentive as cash and as employee welfare we provide medical and accident insurance to our all employees.

Solution

Human resources are the most valuable and unique assets of an organization. The successful management of an organization's human resources is an exciting, dynamic and challenging task, especially at a time when the world has become a global village and economies are in a state of flux.

Hiring plan to hire automobile technician and telecalling staff for year 2020-2021:-

Management principles used to derive the solutions for hiring of employees as follow:-

 

• Define the Role

• Find employees

• Interview the Best

• Select the Best of The Best

• The Offer Stage

• Constant Contact

• On Boarding

 

Define the Role

Too many companies skip this step and it costs them a bunch of time and often ends up resulting in a bad hire.

Role of automobile technician :-

An Automotive Technician is responsible for the repair and preventive maintenance of automotive equipment. Duties include performing emissions inspections, diagnostic testing of vehicles, and replacement of worn components. The Auto Mechanic work on brakes, engines, steering, and electrical systems. Automobile technicians service and repair electric and hybrid-electric cars. This job involves diagnosing, maintaining, and repairing these vehicles.

Candidates who have following certification in E vehicle sector is preferred :-

1.Electric Vehicle Propulsion Systems

2. Motors and Controls for Electric Vehicles and Industrial Applications .

Role of Telecalling staff:- Ensure the entries are correct and complete , contact customers to clarify incomplete or unclear details, coordinate with customer services to collect data ,cross refer data reports with customer logs, provide field support to customer if needed.

Shift Available :-

1st shift :- 6:00 Am - 2:00 Pm

2nd shift :- 2:00 Pm to - 10 pm

3rd shift :- 10 Pm to 6 Am.

An employees need to chose any one shift according to their availability. This 8 hours of shift help worker to be active and increase their productivity on work.

 

Finding employees

There are various sources we implement to find telecalling and automobile technician to hire :-

1. Job Boards

Free Job Boards:- Indeed is the largest board, is on Google first page for almost any job search, has the most users and is free for a regular post.

Local Job Boards :- These are the government job board where we can post our Job description .

2. Referrals

Every employee knows other employee. The longer they have been working in the trade the more they know.

3. Networking

Online networking – Through our Linked In, Facebook, Twitter, Instagram, Pinterest, etc. accounts. Always be trying to build our following, engage with the people that follow us and when we need techs to reach out to that network .

In Person Networking – This one is tough but if we are attending trade shows, conferences, etc. make the most of that time.

Interview the best

After completing our search to Find employees, sit down with all of the resumes we have and schedule interviews. We will ideally get all of the interviews scheduled over the course of a couple of days so that we can easily compare each candidate.

1. How pretty a resume is doesn’t matter, we need a mechanic who is good with a wrench, their Microsoft Word formatting skills don’t matter here.

2. Experience and Training are the most important things to look for on a resume.

3. Look out for gaps in employment and candidates that switch jobs too often in their initial phase of corporate life.

Select the best of best

While finding the Automobile technician may be the toughest part, this is the most important part, We make sure that we select the right candidate. When comparing the candidates we met with make sure we refer back to Step 1 – Define the Job and ask ‘Does this employee fit what we Need. We are looking for someone who can repair and preventive maintenance of automotive equipment. His Duties include performing emissions inspections, diagnostic testing of vehicles, and replacement of worn components.
We Evaluate them as a potential employee not as a person we want to spend more time with

 

The offer stage

This is the most delicate part of the process, we need to make sure that the offer is good enough to get accepted but not so rich that it puts your company in financial trouble. Things to consider when making an offer:

The HR team can really help here as they should have a good relationship with the staff and will know at what rate they will accept and at what rate the employees walks.

 

Taking a reference from the indeed website the avg pay scale of Automobile technician in Bangalore is 19,276 rupee which is 32% above the national average and for telecalling is 20000 rupee.

Taking into consideration the above report and after going through all the stats the average pay scale of automobile technician in India is 14600 rupee.

Here the HR team coordinate with finance department and business advisory department We decided the pay scale for automobile technician is 15000 rupee which is still 3.45 percent higher then national pay in India and for telecalling is 15000 rupee as they are working for 8 hours only in a day.

 

Constant Contact

It is essential in making sure that when the person actually going to starts. If we do all the work above and don’t stay in contact we are asking them not to start. We’ll Give them a day or 2 to think about the offer and then follow up asking if they have any questions.

Once we get acceptance of the offer we stay in contact with them until they start. Calling them once a week (less if the start date is a couple of months away.) This shows them that you care and that you are excited to have them on board.

How did it go handing in notice?
When would you like to move your tools into the shop?
What is your uniform size so that we can have it ready for you when you start?
Do you have any upcoming trips or appointments that you need booked off ahead of time?

On boarding

On boarding refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors in order to become effective organizational members and insiders.

Someone’s first day is special, a day they will likely remember for a long time.

Advantages of effective employee on boarding are more than just informing the employee about organizational systems and conduct. On boarding training can help the employee and the organization in the long run through:

1.Speed to productivity
2.Cultural adaptation
3.Retention
4.Align men

Some key components of employee on boarding include:

Key job Knowledge: we can help employees stay engaged and retain information better by delivering more practical job training in ways that tell stories and catch learners’ interest. Avoid information overload by telling employees only what they need to know.

Initiation/Orientation: On boarding supervisors should conduct the training in a centralized, well-designed and comprehensive orientation program that’s not just filling out HR paperwork.

Compliance: A part of orientation should include information about compliance and what is expected of the employees in order to avoid issues down the road. Knowing what applicable compliance laws relate to our specific organization protect the company and the employee.

Now the employees move to second phase which is called training.

 

TRAINING AND DEVELOPMENT PROGRAM FOR FINANCIAL YEAR 2020-2021

- because learning never exhausts the mind of employees

Benefit of training and development program

1. Employees benefit

→ career competencies

→ employees satisfaction

→ employees performance

2. Company benefit

→ market growth

→ organizational performance

→ employees retention

Introduction :-
Training and Development Plan is basically the plan or schedule which management or higher authorities provide to get effective outcome of work. It helps to create effective and thus adds to the growth of the company.
Training and development improves skills, personality and performance. To choose the right training and development you need to realize what kind of training is required for your employees and how it will benefit the organization. In order to inspire the employees to take part in the training you need to properly explain or demonstrate how it will benefit them or how it may be helpful in their job role.

 

Training and Development Program
Training is required to:
1.Support new employees
2.Increase marketing effectiveness
3.Support higher standards of customer service and production quality
4. Introduction of new technology, system or other change

HR responsibilities include:

Assessing training needs.
Maintaining budgets and training schedules.
Assisting with learning and development activities and strategies.
Promoting corporate training programs and employee development plans.
Calculating learning and development KPIs whenever possible and decide on improvements.

 

Policy of work

When our company hires employees, we will look how productive employees can be for us. Productivity plays all the vital roles not only for the company but also for the individuals. The appraisals promotions of individual is decided by how productive you are or you can be for us.
.

1.A perfect start of a day is with a positive attitude and a positive greeting to your fellow employees of levels will not only help you but will boost up the mood of whole surrounding. I always prefer my employees to work with a smile on their face. I will always hope that you will greet your fellow mates with a positive attitude.

2.As we all know we suffer with huge work loads not just at work but beyond that too. Our company look to support our employees during all needs. As our employees are working for us, it is our moral duty to support them and help them during thier tough times. Hence we like to provide our employees with psychiatric counseling semester.

3.While choosing our personal relationships we look for compatibility and so we can be together for a long run. Similarly we want our employees to have a healthy relationship among them which can help you working together more efficiently. Greeting your fellow mates with terms like "happy working" , "good day" Will help you maintain a good relationship around your co-workers. Even applauding them for their good work encourages them to perform better and better on daily basis.

4.Everybody looks for a healthy environment for their work place. Compatibility with your co-workers, with your seniors and with your staff help you maintain this environment. Greeting them on their significant dates like of birthdays and anniversaries will make them feel more happy, more compatible, more energetic for there work place.

5.An employee's attitude has an impact on how they function as part of a team. For instance, as many companies attempt to create a more diverse workplace, employees may need to work with people of a different race, nationality or gender than they have in the past.

 

Individual Benefits from Training and Development Program

Career Competencies
Employees get a lot of benefits from the employee training and development program. They learn the soft and technical skills as required by their jobs. Professional which are placed in the industry , identify that knowledge is authority and they required to retain their abilities and talent according to current requirement of the market. Most of the employees recognize the importance
of training program and would like to increase their salary .

Employee Satisfaction

If they think that our organizations are not caring about them. Companies which are providing the training and development programs for their employees are achieving high level of employee satisfaction and low employee turnover. Training increase organization’s reliability for the reason that employees recognize their organization is spending in their future career
.

Employee performance

Training is positively effects on the employee performance of the employees. Job training headed to superior novelty and implicit skills. Technical and professional skills are very important for the employees to perform a job in an effective way. Providing training opportunities to employees can enhance the performance of the employees.

 

Organizational Benefits from Training and Development Program

Market Growth

Employee development programs are important for company to stay solvent and competitive in the market. Though it is expensive for the organization to spend the money on their employees but this investment is positive for the company to hold the place in the market. .

Organizational Performance

Training has been defined as mainly contributing factor to the organizational effectiveness . Exploration on this topic recommends that investment in training and development program can be justified by the impact it creates to developed individual and organizational effectiveness

Employee Retention

The employee retention is a challenging notion and there is no particular method to retain employees with the company. one of the characteristic that help to retain employee is to offer them opportunities for improving their learning . Therefore, it has confirmed that there is strong relationship between employee training and development, and employee retention.

Results

Improved employee performance – the employee who receives the necessary training is more able to perform in their job. The training will give the employee a greater understanding of their responsibilities within their role, and in turn build their confidence.

Improved employee satisfaction and morale – the investment in training that a company makes shows employees that they are valued. The training creates a supportive workplace. Employees may gain access to training they wouldn’t have otherwise known about or sought out themselves.

Addressing weaknesses – A training program allows them to strengthen those skills that each employee needs to improve. A development program brings all employees to a higher level so they all have similar skills and knowledge.

Consistency – A robust training and development program ensures that employees have a consistent experience and background knowledge. The consistency is particularly relevant for the company’s basic policies and procedures.

Increased productivity and adherence to quality standards – Productivity usually increases when a company implements training courses. Increased efficiency in processes will ensure project success which in turn will improve the company turnover and potential market share.

Increased innovation in new strategies and products – Ongoing training and upskilling of the workforce can encourage creativity. New ideas can be formed as a direct result of training and development.

 

 

RETENTION PLAN FOR FINANCIAL YEAR 2020-2021

Management principles used to derive the solution are:-

 

1. Recognition in a company :- Employee of the month award to the deserving employee.

" What really matters in the workplace is helping employees feel appreciated.”

Benefits of recognition in a company:-

• Increased individual productivity – the act of recognizing desired behavior increases the repetition of the desired behavior, and therefore productivity.s.

• Greater employee satisfaction and enjoyment of work – more time spent focusing on the job and less time complaining.

• Direct performance feedback for individuals and teams is provided.

• Higher loyalty and satisfaction scores from customers.

• Teamwork between employees is enhanced.

• Retention of quality employees increases – lower employee turnover.

 

2. Awards / Gift to the top employee :- To enhance their productivity at work and for better retention of employee . We can provide some gift to employee like Upgraded Tools, Customized pen ,Books ,Free courses on E -vehicles ,Gift voucher .

The employees feel appreciated and it boosts team morale. However, nothing works better than a tangible gift emphasizing the same. It also makes the workforce sit up and recognize the employers as well.

3. Incentive :- Incentive is something that makes someone want to do something or work harder. An example of incentive is extra money offered to those employees who work extra hours on a project.

On the basis of Rating and customer feedback we are giving Incentives to automobile technician and telecalling employees as follows :-

if

Rating =0 -1 then incentive per/day=10 rupee

Rating =1 -2 then incentive per/day=20 rupee

Rating =2 -3 then incentive per/day=30 rupee

Rating =3 -4 then incentive per/day=40rupee

Rating =4 -5 then incentive per/day=50 rupee

We coordinator with all the other departments and come up with the an additional solution is if the employee able to maintain a particular rating over particular period of month( 3 month ) then for these employees the inventive plan should be :-

if

rating = 2-3 then incentive per/day=50

Rating =3-4 then incentive per/day=60

Rating =4-5 then incentive per/day=70

This will help our company as retention of employees and there are a lot of benefits of introducing incentives plan as :-

Benefit of incentive plan :-

1. Incentive plans motivate workers for higher efficiency and productivity.

2.It can improve the work-flow and work methods.

3.Incentive plans make employees hardworking and innovative.

4.When employees are dedicated, supervision costs can be reduced.

5.Incentive plans help establish positive response within an organization.

 

4. Accident insurance is provided to the employees :-

In an increasingly competitive business scenario, our organization has to stay prepared for the unexpected. It applies not just to the area we operate in, but also to our employees. After all, we don’t afford to lose people, whether to illness, accidents or demotivation .
What’s Covered?

Covers the insured in case of loss of life in an Accident.

Pays a benefit if the insured is permanently disabled in an accident.

Pays a reimbursement for medical expenses incurred if the insured requires hospitalization due to an accident .
Pays a daily benefit if the insured needs hospitalization as an in-patient following an accident.

Pays medical insurance premiums for the surviving spouse and dependent child, in case of accidental death of the insured covered under the policy.

Pays the costs of reconstructive surgery following an accident.

If death results due to bodily injury or sickness of the insured person, the Company agrees to pay to the Insured Person’s beneficiary or legal representative the Compensation towards the cost of the last rites of the Insured Person.

 

5. Medical insurance cover to the employees: New types of wellness benefits on the rise in the industry, it can employee medical insurance but, generally, group health benefits will usually come in the form of:

Basic health benefits: Outpatient and inpatient care, coverage for dependents, international/regional coverage, inclusion of per-existing conditions.
Popular additional benefits: Maternity and fertility coverage, vision and dental insurance.
Extended/comprehensive benefits: Health checks and immunizations, general wellness, and mental health support.

The main point of a medical insurance plan for employees is to protect and support the health and well being of staff so they can remain active and productive members of your company. Other perks, like financial support or education benefits, are useful but employee medical insurance is often the most common addition to salary offered around the world be easy to forget about the more common perks like employee medical insurance.

Conclusion

If company can stick to the pillars described above, it will have advantages of hiring a ideal employees for a company which helps the company to grow and run for a longer period of time . Training and development program strengthen those skills that each employee needs to improve and program brings all employees to a higher level so they all have similar skills and knowledge. Retention of a positive and motivated employee is very important for the organization's success ,growth and productivity.For the next financial year the HR department is ready to face all the upcoming challenges .

Attached File Details