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NMO S5 Final | BUSINESS CASE SCENARIO - 15

Submission BCS

"Revitalizing Daily Needs: A Strategic Blueprint for Growth and Excellence"

Submission Date & Time: 2023-12-03 12:19:25

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Event Name: NMO Season 5 Final

Solution Submitted By: Sarthak Paikray

Assignment Taken

The assignment was to strategically analyze Daily Needs Delivery LLP through a SWOT assessment, leading to a visionary document outlining growth priorities for the next five years.

Case Understanding

Daily Needs Delivery LLP, founded by Sam Malhotra and Rajish Gupta in 2020, stands as a promising venture in the Indian daily essential delivery sector. Born out of the founders' shared vision to transform traditional approaches to daily needs, DND has positioned itself as a key player in the market. The organization, operating in Bengaluru, Delhi, and Hyderabad, has centered its services around three core products: milk, paneer (cottage cheese), and curd. Business Landscape: Sam and Rajish, coming from diverse backgrounds, leveraged their combined experiences and entrepreneurial spirit to establish DND. The company's primary offering, an app-based ordering system, provides customers with a convenient platform to manage their daily needs, subscribe to monthly deliveries, and enjoy various features such as wallet payments and referral incentives. The integration of BHIM UPI for wallet recharge adds a layer of simplicity to the payment process. Product Supply and Range: DND's strategic focus on three staple products—milk, paneer, and curd—addresses the fundamental daily requirements of households. The detailed breakdown of daily milk supply, including 4000 liters of buffalo milk and 2000 liters of cow milk, illustrates the company's commitment to meeting diverse preferences. Additionally, the monthly supply of paneer and daily sales of curd demonstrate an understanding of regional consumption patterns. Operational Model: The operational backbone of DND relies on a well-coordinated team, with a hyper-local delivery partner network of 80 individuals ensuring morning deliveries from 5 AM to 8 AM. The corporate office, based in Bengaluru, comprises a team of 10, including three salespeople—one dedicated to each city. Despite the solid operational structure, DND faces challenges that demand attention and strategic interventions. Challenges: 1.Delivery Issues: Complaints about missing deliveries, wrong products, and delivery partners not reporting on time raise concerns about operational efficiency and customer satisfaction. 2.Quality Concerns: Customer feedback on foul smells and bad taste indicates potential gaps in the quality control processes, demanding an immediate resolution. 3.Perishable Product Losses: The acknowledgment of a 0.2% loss in sourced inventory due to perishable nature underscores the need for enhanced inventory management and preservation strategies. 4.Service Gap in Non-Dense Areas: The hesitation to initiate services in non-dense areas, despite salespeople's reports, poses a risk of losing subscribers and gives competitors an opportunity to exploit this gap. 4.Service Gap in Non-Dense Areas: The hesitation to initiate services in non-dense areas, despite salespeople's reports, poses a risk of losing subscribers and gives competitors an opportunity to exploit this gap

BCS Solution Summary

Daily Needs Delivery LLP (DND), a daily essential delivery startup, faces challenges in delivery operations, quality control, and market expansion. The SWOT analysis reveals key strengths, weaknesses, opportunities, and threats that inform strategic planning. Objectives are established to enhance customer satisfaction, optimize operational efficiency, expand markets, and ensure financial sustainability.Proposed initiatives across departments include targeted marketing campaigns, cost-benefit analysis for non-dense areas, technology enhancements, and employee engagement programs. Key Performance Indicators (KPIs) measure success in app downloads, customer retention, operational costs reduction, and more.The organizational growth strategy focuses on market expansion, product diversification, technological enhancements, operational excellence, and customer engagement. Continuous improvement suggestions emphasize regular market research, enhanced feedback mechanisms, cross-functional collaboration, and sustainability initiatives.A vision document sets the course for the next five years, emphasizing market expansion, product diversification, technological innovation, operational excellence, customer engagement, sustainability initiatives, employee development, and financial growth. Key Performance Indicators (KPIs) measure success in market expansion, customer satisfaction, and sustainable practices.A fundraising proposal outlines DND's achievements, future plans, and the financial requirements for potential investors. The proposed fund utilization includes market expansion, product diversification, technological enhancement, operational excellence, and sustainability initiatives. The investment opportunity highlights strategic growth, innovation, and sustainable practices.The management principles applied include Total Quality Management (TQM), cross-functional collaboration, continuous improvement (Kaizen), cost-benefit analysis, customer-centric approach, strategic planning, employee engagement and development, sustainability, technology, and market research. In conclusion, the proposed comprehensive solution aligns with DND's vision, addressing challenges, capitalizing on opportunities, and setting the stage for sustained growth, enhanced customer satisfaction, and operational excellence in the dynamic daily essential delivery market.

Solution

Overview: The daily essential delivery sector in India has witnessed a significant transformation in recent years, driven by changing consumer preferences, technological advancements, and an increasing demand for convenient and reliable services. DND operates in this dynamic landscape, catering to the essential needs of households through a tech-driven platform.

Market Dynamics:

  1. Rapid Urbanization:
    • India's urban population has been growing steadily, leading to an increased demand for convenient and time-saving solutions for daily essentials.
  2. Changing Consumer Habits:
    • Evolving lifestyles and busy schedules have shifted consumer preferences towards online platforms that offer seamless ordering, quick deliveries, and a diverse product range.
  3. Technology Integration:
    • The integration of technology, as seen in DND's app-based ordering system and BHIM UPI for wallet recharge, reflects the industry trend towards digitalization and enhanced customer experiences.
  4. Product Diversification:
    • The daily essential delivery sector has expanded beyond traditional products like milk and bread to include a diverse range of products, meeting the varied needs of consumers.

      Graph
    • Source:Statista
    • The Grocery Delivery market in India is expected to generate a revenue of INR US$22.17bn by 2023.
    • This projection indicates an annual growth rate of 26.38% (CAGR 2023-2027), resulting in a market volume of INR US$56.55bn by 2027.

Business Case Template

1. Executive Summary:

  • Overview: Daily Needs Delivery LLP (DND) is facing challenges in delivery operations, quality control, and market expansion. This business case outlines a strategic plan to address these challenges and achieve sustainable growth in the daily essential delivery sector.
  • Purpose: To present a comprehensive solution that enhances customer satisfaction, operational efficiency, and market competitiveness.

2. Business Challenge:

  • Delivery Issues: Reports of missing deliveries, wrong products, and unreliable delivery partners.
  • Quality Concerns: Customer feedback on foul smells and bad taste.
  • Market Expansion Hesitation: Reluctance to enter non-dense areas due to perceived financial risks.

3. SWOT Analysis:

  • Strengths:
    1. Established presence in three major cities.
    2. Diverse product range catering to daily needs.
    3. Robust mobile app and BHIM UPI integration for seamless transactions.
  • Weaknesses:
    1. Delivery and quality issues impacting customer satisfaction.
    2. Reluctance to expand into non-dense areas.
  • Opportunities:
    1. Untapped markets in non-dense areas.
    2. Potential for product diversification and technological enhancements.
  • Threats:
    1. Competition from traditional and new entrants.
    2. Perishable product losses impacting financial sustainability.

4. Objectives:

  • Enhance Customer Satisfaction: Improve delivery accuracy, resolve quality concerns, and implement robust customer feedback mechanisms.
  • Optimize Operational Efficiency: Streamline delivery processes, reduce perishable product losses, and enhance the reliability of the delivery partner team.
  • Market Expansion and Diversification: Strategically expand services to new cities, introduce new daily essential products, and explore technological enhancements for the mobile app.
  • Financial Sustainability: Mitigate losses due to perishable product nature, optimize inventory management, and assess the feasibility of services in non-dense areas.

5. Proposed Initiatives:

  • Marketing Department:
    1. Launch targeted campaigns emphasizing new products and promotions.
    2. Enhance the customer loyalty program and introduce personalized promotions.
    3. Implement a customer feedback mechanism for continuous improvement.
  • Finance Department:
    1. Conduct a cost-benefit analysis for non-dense areas.
    2. Implement advanced inventory management systems.
    3. Explore sustainable sourcing options and cost-effective solutions.
  • IT Department:
    1. Implement real-time tracking features and AI-driven recommendations in the mobile app.
    2. Enhance user interface based on feedback and analytics.
    3. Ensure 99.9% app uptime through robust technological solutions.
  • HR Department:
    1. Implement employee engagement programs to enhance delivery team reliability.
    2. Launch training programs to improve product handling and customer interaction.
    3. Reduce turnover rates through career development initiatives.

6. Key Performance Indicators (KPIs):

  • Marketing:
    1. Achieve a 25% increase in app downloads.
    2. Increase customer retention rates by 15% through loyalty programs.
    3. Attain a 4.7-star rating on app stores.
  • Finance:
    1. Achieve a 10% reduction in operational costs.
    2. Reduce perishable product losses to 0.1%.
    3. Attain a 15% increase in overall profitability.
  • IT:
    1. Improve delivery visibility by 40% through real-time tracking.
    2. Achieve a 5% increase in app user ratings.
    3. Maintain 99.9% app uptime.
  • HR:
    1. Decrease delivery team turnover rates by 8%.
    2. Achieve a 20% decrease in customer complaints through training.
    3. Launch a mentorship program, contributing to a 10% reduction in overall turnover.

7. Strategy for Organizational Growth (Next Year):

  • Market Expansion:
    1. Expand services to two new cities based on market research.
    2. Introduce at least three new daily essential products.
  • Product Diversification:
    1. Conduct a thorough analysis of market trends and consumer demands.
    2. Collaborate with local suppliers for new product launches.
  • Technology Enhancement:
    1. Invest in app development to introduce innovative features.
    2. Explore partnerships with tech firms for advanced solutions.
  • Operational Excellence:
    1. Implement a dynamic delivery scheduling system.
    2. Enhance quality control measures to eliminate foul smells and taste issues.
  • Customer Engagement:
    1. Launch a proactive customer support system.
    2. Introduce personalized promotions and loyalty programs.

8. Continuous Improvement Suggestions:

  • Conduct quarterly market research for up-to-date insights.
  • Enhance the customer feedback mechanism for continuous improvement.
  • Encourage regular cross-functional collaboration for holistic problem-solving.
  • Strengthen sustainability initiatives for eco-friendly practices.

9. Conclusion:

  • The proposed initiatives align with DND's vision, addressing challenges and capitalizing on opportunities. This comprehensive solution aims for sustained growth, enhanced customer satisfaction, and operational excellence in the dynamic daily essential delivery market.


SWOT ANALYSIS

1.Strengths:

  • App-Based Ordering System: The app-based ordering system provides convenience to customers for managing their daily needs, subscriptions, and payments.
  • Hyper-Local Delivery Team: With 80 delivery partners, DND has a strong hyper-local presence, ensuring timely deliveries in the morning hours.
  • Diverse Product Range: DND offers a variety of daily essential products, focusing on milk, paneer, and curd, meeting the basic needs of households.
  • BHIM UPI Integration: The use of BHIM UPI for wallet recharge enhances the ease of payment for customers.

2.Weaknesses:

  • Delivery Challenges: The recurring issue of missing deliveries, wrong products, and delivery partners not reporting on time is affecting customer satisfaction.
  • Quality Complaints: Complaints about foul smells and bad taste indicate issues with product quality or handling during delivery.
  • Perishable Product Loss: Losses due to the perishable nature of products are a financial challenge, and addressing this is critical for profitability.
  • Service Gap in Non-Dense Areas: Services to subscribers in non-dense areas are not initiated, leading to potential customer dissatisfaction and loss of trust.
  • Limited Product Range: The product range is currently limited to milk, paneer, and curd. Diversification might be necessary for sustained growth.

 

3.Opportunities:

  • Market Expansion: Expanding to more cities or regions can tap into new customer bases and increase market share.
  • Diversification of Products: Introducing new daily essential products could attract a wider range of customers.
  • Technology Enhancement: Improving the app's features, such as real-time tracking and customer feedback options, can enhance the overall user experience.
  • Partnership with Local Suppliers: Collaborating with local suppliers can help in sourcing fresh products and reducing losses.

4.Threats:

  • Competition: Traditional competitors and new entrants taking advantage of delivery issues and service gaps pose a threat to market share.
  • Customer Churn: Unhappy subscribers in non-dense areas may uninstall the app and claim refunds, leading to loss of revenue and reputation.
  • Regulatory Changes: Changes in regulations related to food delivery and e-commerce can impact the operational model of DND.
  • Economic Downturn: Economic challenges may affect consumer spending, impacting the demand for daily essential products.


DEPARTMENT-WISE PLAN

1. Finance Department:

Objective: Optimize Financial Sustainability and Profitability

  • Roadmap:
    1. Conduct a detailed cost-benefit analysis for non-dense areas to inform strategic decisions.
    2. Implement advanced inventory management systems to reduce perishable product losses.
    3. Explore sustainable sourcing options and cost-effective solutions for operational efficiency.
  • KPIs:
    1. Achieve a 10% reduction in operational costs.
    2. Reduce perishable product losses to 0.1%.
    3. Attain a 15% increase in overall profitability.

2. Marketing Department:

Objective: Improve Customer Acquisition, Engagement, and Brand Loyalty

  • Roadmap:
    1. Launch targeted marketing campaigns emphasizing new products and promotions.
    2. Enhance the customer loyalty program and introduce personalized promotions.
    3. Implement a customer feedback mechanism for continuous improvement.
  • KPIs:
    1. Achieve a 25% increase in app downloads.
    2. Increase customer retention rates by 15% through loyalty programs.
    3. Attain a 4.7-star rating on app stores.

3. IT Department:

Objective: Enhance Technological Innovation and User Experience

  • Roadmap:
    1. Implement real-time tracking features and AI-driven recommendations in the mobile app.
    2. Enhance user interface based on feedback and analytics.
    3. Ensure 99.9% app uptime through robust technological solutions.
  • KPIs:
    1. Improve delivery visibility by 40% through real-time tracking.
    2. Achieve a 5% increase in app user ratings.
    3. Maintain 99.9% app uptime.

4.HR Department:

Objective: Foster a Positive Work Culture and Employee Development

  • Roadmap:
    1. Implement employee engagement programs to enhance delivery team reliability.
    2. Launch training programs to improve product handling and customer interaction.
    3. Reduce turnover rates through career development initiatives.
  • KPIs:
    1. Decrease delivery team turnover rates by 8%.
    2. Achieve a 20% decrease in customer complaints through training.
    3. Launch a mentorship program, contributing to a 10% reduction in overall turnover.


Organizational Growth Strategy for Next Year:

  1. Market Expansion:
    • Expand services to two new cities, leveraging market research for strategic entry.
    • Introduce at least three new daily essential products to cater to evolving consumer preferences.
  2. Product Diversification:
    • Conduct a thorough analysis of market trends and consumer demands.
    • Collaborate with local suppliers for new product launches.
  3. Technology Enhancement:
    • Invest in app development to introduce innovative features, real-time tracking, and a user-friendly interface.
    • Explore partnerships with tech firms for advanced solutions.
  4. Operational Excellence:
    • Implement a dynamic delivery scheduling system to address missed deliveries and optimize routes.
    • Enhance quality control measures to eliminate foul smells and taste issues.
  5. Customer Engagement:
    • Launch a proactive customer support system for prompt issue resolution.
    • Introduce personalized promotions and loyalty programs to boost customer engagement.

Suggestions for Continuous Improvement:

  1. Regular Market Research:
    • Conduct quarterly market research to stay updated on consumer preferences, industry trends, and competitor strategies.
  2. Customer Feedback Mechanism:
    • Continuously enhance the customer feedback mechanism to encourage users to provide insights on issues and suggestions for improvement.
  3. Cross-Functional Collaboration:
    • Encourage regular cross-functional collaboration to address challenges collectively and ensure a holistic approach to problem-solving.
  4. Sustainability Initiatives:
    • Strengthen sustainability initiatives, including eco-friendly packaging and responsible sourcing, to align with growing consumer awareness and preferences.

By implementing these solutions and maintaining a focus on continuous improvement, DND can overcome its challenges, capitalize on opportunities, and set the stage for sustained growth and success in the competitive daily essential delivery market.



Vision Document: Daily Needs Delivery LLP (DND) – 2028

Vision Statement: "To be the undisputed leader in providing seamless, reliable, and diversified daily essential deliveries, enhancing the lives of our customers across India."

Core Values:

  1. Customer-Centricity: We prioritize customer satisfaction and continually strive to exceed their expectations.
  2. Reliability: Our commitment is to provide timely, accurate, and dependable daily essential deliveries.
  3. Innovation: We embrace technological advancements and creative solutions to enhance the customer experience and operational efficiency.
  4. Quality: We uphold the highest standards of product quality, ensuring freshness and satisfaction with every delivery.
  5. Integrity: We conduct our business with transparency, honesty, and ethical practices, fostering trust with our customers and partners.

Strategic Focus Areas:

  1. Market Expansion:
    • Goal: Expand our presence to at least 10 major cities in India, serving a diverse customer base and establishing ourselves as a nationwide daily needs delivery provider.
  2. Product Diversification:
    • Goal: Introduce a broader range of daily essential products, addressing a wider spectrum of customer needs and preferences.
  3. Technological Innovation:
    • Goal: Implement cutting-edge technologies to enhance the mobile app, ensuring a seamless and personalized customer journey, real-time tracking, and improved user experience.
  4. Operational Excellence:
    • Goal: Optimize delivery processes, reduce perishable product losses to below 0.1%, and enhance the reliability of our delivery partner team.
  5. Customer Engagement:
    • Goal: Implement customer loyalty programs, personalized promotions, and robust feedback mechanisms to foster strong relationships and enhance customer engagement.
  6. Sustainability Initiatives:
    • Goal: Introduce eco-friendly packaging solutions, explore sustainable sourcing options, and contribute to environmental conservation efforts.
  7. Employee Development:
    • Goal: Foster a positive work culture, invest in ongoing training programs, and reduce turnover rates, ensuring a motivated and skilled workforce.
  8. Financial Growth:
    • Goal: Achieve sustainable financial growth by diversifying revenue streams, optimizing costs, and ensuring a healthy profit margin.

Key Performance Indicators (KPIs):

  1. Expand to 10 cities, reaching a customer base of 2 million by 2025.
  2. Introduce a minimum of five new daily essential products by 2026.
  3. Achieve a minimum 4.5-star rating on app stores by 2027.
  4. Reduce perishable product losses to below 0.1% by implementing advanced inventory management systems.
  5. Increase customer retention rates by 20% through loyalty programs by 2028.
  6. Attain a 99% customer satisfaction rate based on feedback surveys.
  7. Implement sustainable packaging for 80% of products by 2027.
  8. Maintain a delivery partner turnover rate below 5% through employee engagement initiatives.

This vision document sets the course for Daily Needs Delivery LLP over the next five years, guiding the organization towards sustained growth, innovation, and excellence in daily essential deliveries.


Fundraising Proposal: Daily Needs Delivery LLP (DND)

Executive Summary:

Daily Needs Delivery LLP (DND) is a dynamic and innovative daily essential delivery startup that has demonstrated significant growth and potential in the Indian market. Founded in 2020, DND has successfully established its presence in Bengaluru, Delhi, and Hyderabad, offering a range of essential products through an app-based platform. To fuel its expansion, optimize operations, and implement strategic initiatives, DND seeks external funding. This proposal outlines the company's achievements, future plans, and the financial requirements for potential investors.

Company Overview:

  • Founders: Sam Malhotra and Rajish Gupta
  • Established: 2020
  • Presence: Bengaluru, Delhi, Hyderabad
  • Key Products: Milk, Paneer, Curd
  • App Features: Subscription management, personalized promotions, real-time tracking, BHIM UPI integration

Achievements:

  • Market Presence: Operational in three major cities with a growing customer base.
  • Product Range: Successfully supplying milk, paneer, and curd to meet daily essential needs.
  • Technology Integration: Advanced app features for customer convenience and seamless transactions.
  • Operational Efficiency: Hyper-local delivery network ensuring timely deliveries from 5 AM to 8 AM.

Fund Utilization:

The funds raised will be strategically allocated to achieve the following objectives:

  • Market Expansion: Enter two new cities with targeted marketing and operational setup.
  • Product Diversification: Introduce three new essential products based on market demand and trends.
  • Technological Enhancement: Upgrade the mobile app for real-time tracking, AI-driven recommendations, and improved user experience.
  • Operational Excellence: Implement advanced inventory management systems and quality control measures.
  • Sustainability Initiatives: Introduce eco-friendly packaging solutions and explore sustainable sourcing options.

Financial Projections:

The fundraising target is set at INR 5 crores, with a breakdown of utilization as follows:

  • Market Expansion: 30%
  • Product Diversification: 20%
  • Technological Enhancement: 25%
  • Operational Excellence: 15%
  • Sustainability Initiatives: 10%

Investment Opportunity:

Investors in DND can expect:

  • Strategic Growth: Contribution to the expansion of services and products in untapped markets.
  • Innovation: Participation in the evolution of the daily essential delivery sector through technological advancements.
  • Sustainable Practices: Involvement in initiatives promoting environmental responsibility.

Exit Strategy:

DND anticipates an exit strategy through:

  • Acquisition: Attracting potential acquisition offers from established players in the retail or tech sectors.
  • IPO: Evaluating the possibility of an Initial Public Offering as the company scales and gains market share.

Conclusion:

Daily Needs Delivery LLP is at an exciting juncture, poised for significant growth and market leadership. Your investment will not only contribute to our success but also position you at the forefront of innovation and sustainability in the daily essential delivery industry. We invite you to be a part of our journey and share in the success of Daily Needs Delivery LLP.

The management principles used to derive the solution for Daily Needs Delivery LLP (DND) encompass a holistic and strategic approach to address challenges and capitalize on opportunities. The solution integrates principles from various management disciplines, emphasizing adaptability, customer-centricity, efficiency, and continuous improvement. The key management principles applied include:

  1. Total Quality Management (TQM):
    • Application: Implementing TQM principles to enhance quality control measures, address customer complaints, and ensure the freshness and reliability of delivered products.
  2. Cross-Functional Collaboration:
    • Application: Encouraging collaboration across departments, recognizing that solutions to challenges often require input and coordination from multiple functions, as seen in the collaborative efforts of Marketing, Finance, IT, and HR departments.
  3. Continuous Improvement (Kaizen):
    • Application: Embracing the philosophy of continuous improvement to drive ongoing enhancements in processes, technology, and customer satisfaction. This is evident in the suggested quarterly market research, feedback mechanisms, and sustainability initiatives.
  4. Cost-Benefit Analysis:
    • Application: Applying cost-benefit analysis to strategic decision-making, particularly in the Finance department's initiatives related to entering non-dense areas, reducing operational costs, and optimizing inventory management.
  5. Customer-Centric Approach:
    • Application: Prioritizing customer satisfaction and loyalty through marketing initiatives, personalized promotions, and a proactive customer support system. The customer-centric approach is central to the Marketing and IT department's objectives.
  6. Strategic Planning:
    • Application: Developing a strategic growth plan that involves market expansion, product diversification, technological enhancements, and operational excellence. This aligns with the broader principle of strategic planning to guide the organization's future direction.
  7. Employee Engagement and Development:
    • Application: Recognizing the importance of a motivated and skilled workforce, the HR department focuses on employee engagement, training programs, and mentorship initiatives to enhance employee satisfaction and performance.
  8. Sustainability and Corporate Social Responsibility (CSR):
    • Application: Integrating sustainability initiatives into business practices, aligning with broader societal and environmental concerns. This reflects a commitment to CSR and sustainability principles, contributing to eco-friendly packaging and responsible sourcing.
  9. Technology and Innovation:
    • Application: Leveraging technological advancements and innovation to enhance the IT infrastructure, app features, and overall customer experience. This principle aligns with the organization's commitment to staying at the forefront of technological trends.
  10. Market Research and Analysis:
    • Application: Utilizing market research and analysis principles to understand consumer trends, identify opportunities, and make informed decisions regarding market expansion, product diversification, and technology enhancement.
Conclusion
In conclusion, the comprehensive solution for Daily Needs Delivery LLP (DND) by us navigate current challenges and pave the way for sustained growth, operational excellence, and enhanced customer satisfaction. The strategic plan formulated addresses key issues identified through a SWOT analysis, focusing on delivery operations, quality control, market expansion, and financial sustainability. Through cross-functional collaboration and the application of management principles such as Total Quality Management (TQM), the proposed initiatives touch every aspect of the organization. Marketing strategies aim to increase app downloads and customer retention, while financial initiatives target cost reduction and profitability. Technological enhancements and sustainability initiatives align with industry trends and customer expectations. The organizational growth strategy, outlined in the vision document, sets a clear path for the next five years. Market expansion, product diversification, technological innovation, operational excellence, customer engagement, sustainability, employee development, and financial growth are identified as key focus areas. Key Performance Indicators (KPIs) are established to measure success and drive continuous improvement. The fundraising proposal seeks external funding to fuel DND's expansion, optimize operations, and implement strategic initiatives. Investors are presented with an opportunity to contribute to the company's success, innovation, and commitment to sustainability. The exit strategy through acquisition or Initial Public Offering (IPO) offers potential returns on investment. The management principles of TQM, cross-functional collaboration, continuous improvement, cost-benefit analysis, customer-centricity, strategic planning, employee engagement, sustainability, technology, and market research collectively guide the solution. These principles ensure a holistic and adaptive approach to address challenges and capitalize on opportunities in the competitive daily essential delivery market. In essence, the proposed solution positions DND for a transformative journey, embracing innovation, sustainability, and customer-centric practices. By fostering a positive work culture, optimizing operations, and strategically expanding into new markets, DND is poised for a future marked by success, growth, and industry leadership.
Attached File Details
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Video
Daily Needs Delivery: Leadership Vision and Roadmap

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Article Type: Business Case Scenario, Case Study Solution Submission
Business Case Detail
Title: NMO S5 Final | BUSINESS CASE SCENARIO - 15
Type: Case Study
Stream: Management

Tags: business case, scenario analysis, business case solution, public business case, business case example and solution, business case structure, management olympiad, management competition, business case competition, case study competition, virtual company, business simulation, online management competition

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Sarthak Paikray

Leadership
company logo Indian Institute of Management Sambalpur



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