NMO S4 SPRINT ONE | BUSINESS CASE SCENARIO - 04 | Airway Delivery: A New Business Opportunity
Submission BCS
Proposal of training and skills to get best value service
Submission Date & Time: 2022-02-10 08:49:46
Event Name: NMO S4 Sprint One - SB Patil
Solution Submitted By: Amruta Surendra Chavan
Assignment Taken
- A Training and Skill Development For providing best value serviceCase Understanding
It is a courier company, which has branches across India and delivers to most pin-codes. Company's Board has decided to venture into 'Hyper Local Delivery space' and want to conduct local delivery through drones. Company Intend to build an end-to-end Drone Operations & Management Platform through which a rapid scaling of business can be achieved. Company has performed several successful beta testing deliveries for initial participants and feedback received by Initial Users time saving is clear.BCS Solution Summary
As per HR perspective, Company wants drone services to add value to end users and as it is an extension of company's current services portfolios. For this-an efficient training and development plan will also be required with efficient set of activities to train the new staff with relevant skills and knowledge. It will eventually help them to add value to end users.Solution
As we want to conduct local delivery through drones. We will hire local candidates to as drone operator. They are well known about that particular area. So, if one in a moon any technical issue occurs - at that we have our own area expertise with us to deliver objects in given time.
For special training purpose , we hire 1 trainer to provide training in specially technical field
And another 1 trainer for soft skill training purpose. Our employees are our treasure and we want that they always shine in a group and get what they are capable of.
Training and Skill development-
Drone Pilots are also known as Remote Pilots. A Drone Pilot controls a drone, causing it to take off, stay on course and lastly land safely.
Training-
Special Training Programme for Drone Operators-
educated in air law and safe operations of your drone , undertake a flight test
Training Program for Technical Team
Soft Skill Development-
Soft skills trainings are useful for new and existing employees of all levels and are an extremely effective way to build an efficient, respectful and collaborative culture – ultimately affecting the bottom line.
- Customer Service Skill-
- Good problem solver
- Listen and give solution on time to customers
- Keep employees up to date with product and service
- Improve Communication and Presentation Skill
Conclusion
As per HR perspective, HR always want that new and old employee always feel motivated by learning new soft skills and Technical Skills which helps to grow in career and give amazing output to self as well as to organization. After attending this training time to time. Employees can use this new information to make our delivery service best in the world with customer satisfaction.Attached File Details
View Attachment file (NMO.docx)Comments
Article Type: Business Case Scenario, Case Study Solution Submission
Business Case Detail
Title: NMO S4 SPRINT ONE | BUSINESS CASE SCENARIO - 04 | Airway Delivery: A New Business Opportunity
Type: Case Study
Stream: Management
Participant
I have done my graduation in BE-Computer . And currently I am pursuing MBA.
Callisto - SBP
Total Team Points: 56500
Venus - SBP
Total Team Points: 0
Earth - SBP
Total Team Points: 40500
Mars - SBP
Total Team Points: 38500
Jupiter - SBP
Total Team Points: 47250
Uranus - SBP
Total Team Points: 41750
Galileo - SBP
Total Team Points: 0
Titan - SBP
Total Team Points: 0