DRONE AIRWAYS PROVIDING DOOR END SERVICES

Assignment Taken

Build supply chain process

Case Understanding

Airway Delivery has conducted BVLOS trials with drones and beta testing deliveries have been accomplished so far. Currently, it needs to gain trust of customers and needs to bring automation to the process, just the way Ola and Uber have brought automation in order booking and order fulfilment process. An end-to-end drone operations & What if the package releasing clamp malfunctions and accidently drops the next package too at a previous location? At the same time, the drones will have to comply with the regulations set forward by Directorate General of Civil Aviation (DGCA) and will have to comply with the restrictions around speed, acceleration and altitude of the drones. Moreover, since India is still experimenting with BVLOS, Airway Delivery may need to wait a little longer than planned for getting licenses from DGCA.

BCS Solution Summary

• What if the package dropping functionality fails at drop location? How long should the drone wait? • What if the recipient is not available at the drop location, what should the drone do then? • How are the payments happening and is the budgeting being followed? The company also needs to work on exception scenarios associated with drone delivery. • What are the ordering patterns of the customers and the rating history of each – for customer insights? • What environmental conditions are being faced by the drones? • How many orders have been picked-up and how many have been delivered, and how many have been delayed? • How many drones are in-transit and which location are they in? • Management platform will require real-time drone tracking capabilities, that will show the live status of drones in-flight and in reserve.

Solution

For analysis and data insights, Airway Delivery needs MIS Reporting tools to gain visibility into the following:

Our company will focus on 2 prior tasks:-

1. Process build: Ensure a robust Supply chain process is build considering different business use cases.
2. Customer Trust: Ensure customers that our delivery is safe from theft, damage and cybercrime.

 

PROCESS BUILD:-

To discuss in details about Process Build , Short Range drones can be used for the following use- cases :-

a) Drones in Delivery :- Short range delivery as in Pharmaceuticals, Food delivery , local market items delivery

 

b) Drones in Warehouses: - Drones in distribution centres could actually make a lot of sense, especially within warehouses that are already largely automated (meaning fewer people below the flight path). In these environments, drones could be very useful replacements for rigid, hard-to-configure conveyor systems. In addition, we will develop a system comprising small drones that can fly around a warehouse or yard scanning inventory bar codes and RFID tags, greatly reducing the counting workload for humans in large distribution centres.

Warehouse drones can:

• Improve how long it takes to count inventory
• Provide better accuracy by eliminating human error
• Reduce human labor costs on repetitive tasks
• Cut down on workplace injuries
• Shorten downtime due to inventory checks

 

c) Drones in healthcare :- Short range Drones can be used for lab sample pick-up and delivery and transportation of medical supplies

 

Required Softwares:

1. AI Powered Drone Delivery Management System
2. Management Information System

AI Powered Drone Delivery Management System: An end-to-end platform for delivery management is essential to optimize delivery, enhance efficiency, reduce delivery time, reduce costs, boost sales and deliver exceptional customer experience. From taking care of prompt route via route optimization software to allowing a business to have proper proof of delivery, a business needs everything to take care of. This can be taken care of easily with the help of delivery management system

 

1. Route Optimisation & Flight Management: 

Route optimization software will help the drone retrieve the most efficient path, using advanced AI models, the drone will traverse through the shortest possible path based on the drop locations of packages onboard to save time, and predict the optimum flight height to avoid obstacles (buildings, trees, electric wires etc.) and adapt to changing topology

2. Automated Dispatch:

Automated dispatch will help segregate orders based on their delivery location.AI system will be used to automatically sort orders based on next delivery point and automatically dispatch when the drone reaches the drop location set by the customer

3. Unique QR Codes & Scanner in Apps:

Each package, upon entry into the warehouse will be assigned a Unique QR code. In case of landing on the ground, customer will scan QR code on the drone which will be matched with the QR of orders onboard the drone and then the package associated with the particular QR code will be released

In case of dropping packages from air, all packages will be automatically organised internally with use of QR codes by the drone based on the upcoming drop

4. Smart Analytics: 

Comprehensive graphical reports to help access performance of drone delivery system, analyse and optimise delivery path, keep track of number of orders delivered via drone, cost analysis, and time analysis.

5. Enhanced Productivity: 

To get valuable insights about geography and surroundings in which the drones are used for delivery, store data of path traversed by the drone for future analysis and maintain record of customer’s experience by tracking ratings, feedback, and better communication.

Management Information System:

MIS system will consist of 3 main softwares that will help gather and report information which will provide us with valuable insights for business development and help in efficiently managing all orders, keeping track of logistics, marketing spends, revenue and more.

MIS-CRM:

1. Order Management: 

The MIS system linked with the Manager App will allow us to keep track of all incoming and outgoing orders. All orders in different stages from warehouse entry to QR code assignment to drone delivery will be tracked and stored

2. Tracking marketing activities, associated spends and results: 

This will give us a comprehensive understanding of marketing activities, spends and ROI. By using the information from MIS we can differentiate performing marketing channels from the non-performing ones and thereby allocate spends to maximise returns   

3. Maintaining customer database (leads):

All leads will be stored and rated as per the conversion status

4. Tracking Revenue:

Total revenue generated from different business operations will be maintained. Revenue details by customer, by marketing channel, by time (Day/Month) and by location will be available

5. Forecasting & Identifying growth opportunities:

This will help us get projections based on current performance and future trends and assist in setting business targets accordingly

MIS-Logistics & Warehouse Management:

 

As apart of MIS, Logistics & Warehouse Management will help in 

1. Seller Inventory Management:

Real-time inventory information is updated across multiple locations (both offline and online sites and multiple warehouses) simultaneously. Software will be equipped with Auto inventory replenishment, Handheld support, FIFO stock picking support.

2. Logistics integration:

Every package moving In and Out of the warehouse will be tracked and other features including gate pass management, purchase order management, Stock transfer and return to vendor will be enabled for efficient tracking and records 

3. Return Management:

Courier returns or customer initiated returns will be tracked, It will be  integrated with accounting ERP and the supplier’s account and all the updates will be shared with internal teams and the customers.

Supply Chain Management:

 

Procurement: After Purchase order processing, receipt confirmation, and invoice verification, our agents collect orders from the client’s location and order is transferred to our nearest warehouse for last-mile delivery.

 

Warehousing & packaging: Upon arrival at the warehouse, order are packed in boxes as per required specification for drone delivery

 

Cross Docking: In cases where products are packed as per specification by the client then Just QR codes are assigned and orders are uploaded on to the drone based on their delivery location, size and designated delivery time

 

Order fulfillment and sales order processing: Once orders are successfully delivered to the customers, a sales order is generated and shared with client updating them about the status of order delivery

 

Business Interfaces: Customer App, Agent App, Manager App

This is required to create a marketplace for customers to buy products on and get delivered in the shortest possible time. We will need an app that enlists all of our clients' products (Businesses whose products we are delivering). Customers will place an order on our app and the product will be collected from the manufacturer, packaged as required and shipped using drone delivery.

This approach will create unique value propositions for businesses to partner with us and we will not only be providing fastest courier services available but also have a marketplace where businesses can sell their products.

For efficient management of all activities, along with customer app, we will have applications for agents and managers

 

MANAGEMENT INFORMATION SYSTEM

 

AIRWAY Drone Delivery Services-

 

It includes the following:

• ERP (Enterprise Resource Planning)
• SCM (Supply Chain Management)
• CRM (Customer Relationship Management)
• KMS (Knowledge Management System)
• FMS (Field Management System)
• Mobile Workforce Management

 

Transaction processing system:

 

 It represents the automation of the fundamental, routine process used to support business operations. It does not provide any information to the user for his/her decision making. Previously Transaction processing system was known as MIS. Prior to computers, data processing was performed manually or with simple machines.

 

                               (INPUT) DATA--------→PROCESSING--------→DATA (OUTPUT)

 

 Information system:

 

Information system which process data and converts it into information. A MIS uses its data inputs. The information generated by the information system may be used for control of operations, strategic and long range planning, short range planning, management control and other managerial problem solving. It has some functional business areas. They are Marketing Production Human Resources Finance Accounting etc.

 

                  →DATA------→INPUT------→PROCESSING-------→OUTPUT----- ---→INFORMATION

 

1. HR Reports: To maintain track of all the employees

2. Accounting Reports: To report on the current financial condition of the organization and the operational performance organization-wide.

3. Financial Reports: To report on the financial condition from the shareholders’ perspective.

4. Management Control Reports: Reports on budget, costs, income, etc., to help higher management get a picture of what’s going on.

Conclusion

: AIRWAY DELIVERY- IT Infrastructure & Management Information System involves then optimization of numerous processes that combine to facilitate successful service delivery. Automation of different operational areas can improve a company’s indicators considerably. Moreover, it can have a great impact on customer satisfaction ratings, which is an essential part of a well-developed and innovative business. The Techniques & tools presented above can help organizations to achieve a great level of service processes. Even one well-implemented solution can lead to great improvement. 1. The applied solutions will help the company to improve customer satisfaction and service efficiency on several levels. The most appreciated result is the reduction of manual work, which translates into faster service delivery. With the implemented solution, the services are also delivered within the set location. The Company can ensure 90% of delivery while the for this type of service in few minutes. 2. The implemented Field Service Management software fully automates and truly streamlines our service delivery process. Since we deployed this solution, we have been able to eliminate a lot of manual work and, as a result, to coordinate field task assignment and execution more efficiently. This tool enabled our organization to achieve better KPIs, both operational and strategic. Decreasing our mean service time and providing it within the framework, these will definitely improve the relationship with customers. 3. These changes could take place throughout the analysis and implementation process, underpinned by their experience in the IoT industry, applied with appropriate modules, configured the service workflows, and modernized the quality and productivity of the service. 4. Beside the quantitative results, the company and their clients also benefit from the quality of the provided service. Customers receive updates via email, calls and text messages about service visits

Attached File Details

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Video

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