Assignment Taken

Create a Training and Skill Development Manual for field Employees.

Case Understanding

Airway delivery is a courier company, which has branches across India and delivers to most pin-codes. Company's Board has decided to venture into 'Hyper Local Delivery space' and want to conduct local delivery through drones. As a rule, all flying objects in India, needs to take permission from (DGCA) Director General of Civil Aviation. Your company has all necessary permissions. Trials are conducted at beyond the visual line of sight (BVLOS) and successful test deliveries are conducted. Company has decided to start this venture as "Short Range Drone Based Services" instead of Long-Range Drone Flight operations due to high purchase cost of "Long range drones". Company Intend to build an end-to-end Drone Operations & Management Platform through which a rapid scaling of business can be achieved. Company has performed several successful beta testing deliveries for initial participants such as food delivery companies, few Pharma Chains & Internal Local deliveries and looking forward to exploring more business areas for cost-effective cargo deliveries. We know the value and importance of time.

BCS Solution Summary

There will be an addition of division to the current organizational structure, along with that there will be hiring of new personnel and training and development program, initially we are hiring only a smaller number of employees as we are just a start-up. Hiring a quality employee help the company to grow. hiring involves several steps like HR management recruitment, warehouse Manager, Sales & Marketing manager, Information technologist, Accountant/cashier, Client service executive, Drone delivery operators. For retention plan we come up with more options because at today's corporate world everyone is switching their job more frequently. Company provides employee of the month award to as employee welfare we provide medical and accident insurance to our all employees.

Solution

Once the Airway drone is launched, we will want a standardized training model to be sure everyone on our team is conducting flights at the same level, especially if we bring on additional pilots to our team. DARTdrones UAV Training School offers advanced training workshops in aerial mapping and modeling as well as aerial roof inspections.

1. Chief Executive Officer

The CEO is responsible for the overall success of a business entity or other organization and for making top-level managerial decisions. They may ask for input on major decisions, but they are the ultimate authority in making final decisions.

 

1. Warehouse Manager

• processing orders.
• operating mechanical and IT systems.
• liaising with transport companies, suppliers and clients.
• training, supervising and appraising staff.
• maintaining statistical and financial records.
• devising rotas for staff.

 

1. Human Resource and Admin Manager

The HR&ADMIN Manager will provide oversight and guidance to the development and monitoring of processes related to recruitment and retention, compliance, compensation, benefits, training and development; as well as oversee administrative functions. The HR&ADMIN will provide strategic guidance on HR to the office.

 

1. Sales and Marketing Manager

The sales and marketing manager's responsibilities include generating unique sales plans, creating engaging advertisements, emails, and promotional literature, developing pricing strategies, and meeting marketing and sales human resource objectives.

 

1. Information Technologist

Computer information technologists, also referred to as computer or technical support specialists, make sure that a company's computer systems are functioning as they should. They perform regular maintenance checks to identify problems and then work to find solutions.

1. Accountants/ Cashier

Payment of bills and recording and accounting for receipts and maintenance of records of all transactions on excel spreadsheets. ... Pay and account for claims to staff. Processing payroll, cash advances, staff claims, and daily entry of receipts including cash, debit memos, advances and bank transfers.

 

1. Customer care Executive

A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues.

 

 

 

1. Drone operator executive

• Assists in loading and unloading drones
• Maintain a logbook of their drone flying/delivery activities to ensure compliance with federal regulations
• Keeps a record of drone inspections and make sure the drone is equipped with tracking devices
• Assists the transport and logistics manager in planning their route according to a delivery schedule.
• Comply with drone delivery rules and regulations (size, weight, route designations, parking, break periods etc.) as well as with company policies and procedures
• Collect and verify delivery instructions
• Report defects, accidents or violations

 

Our Target Market

We are aware that commercial drone delivery business is pretty much green and would require innovative marketing approaches. Our target market cuts across hospitals that need delicate blood samples or medicines, oil rigs that need replacement parts, residents in remote towns that need key supplies and companies that need timely data et al.

In view of that, we have positioned our commercial drone delivery services to service the residents of Columbus – Ohio. We have conducted our market research and we have ideas of what our target market would be expecting from us.

Advertising strategy

An effective advertising strategy gives you maximum return on investment. Therefore, it is necessary to choose the right advertising strategy to promote your products and services. The advertising strategy that worked for you in the past doesn’t have to also work for you at present because people change their perception changes that cause the change in requirement.

 

 

SWOT ANALYSIS

Strengths

The important advantage of using drones is its potential to decrease the travel time for diagnosis and treatment. Patients within a 4.6 square mile radius can be reached by a drone in a minute which is 10 times faster than conventional emergency services. Drones are a cost-effective alternative to road transport in difficult terrains. A simulation model has shown that the drones could increase vaccine availability and decrease the costs.

Weaknesses

1 Manpower and Infrastructure

Operating drones require trained staff and continuous monitoring from the ground. Lack of infrastructure like runway is a potential problem; however, it can be overcome by using drones having vertical take off and landing.

2 Technical Limitations

Unlike commercial planes and helicopters, drones cannot carry heavier payloads or deliver goods long distances. The payload of a drone varies between 2 and 4 kg. The smarter a drone, the weight, and its cost would increase. The safety and efficiency of drones are not well established. Biological samples are fragile and need a proper package to prevent tampering in transit. In order to transport drugs/vaccines, ice packs or coolers have to be inbuilt in drones to maintain cold chain.

Opportunities

We have been able to conduct thorough feasibility studies and market survey and we know what our potential clients will be looking for when they hire our services; we are well positioned to take on the opportunities that will come our way.

Threats

1 Safety of the Public

In a case of an accident, the drone may fall in a residential area and injure the public.

2 Safety of the Drone

Hackers can hijack a Drone using GPS jammers and loot the Drone or its payload. Software’s resistant to hacking have to be developed.

3 Air Traffic Congestion

Drones may interfere with air traffic and cause confusion to commercial planes.

 

 

 

 

While preparing for the solutions for the case study, the following management principles have been taken into consideration:

1.Remuneration-

This plays an important role in motivating the workers of a company. Remuneration can be monetary or non-monetary. However, it should be according to an individual’s efforts they have made.

2. Order-

A company should maintain a well-defined work order to have a favourable work culture. The positive atmosphere in the workplace will boost more positive productivity.

3. Equity-

All employees should be treated equally and respectfully. It’s the responsibility of a manager that no employees face discrimination.

 

4. Subordination of Individual Interest-

This indicates a company should work unitedly towards the interest of a company rather than personal interest. Be subordinate to the purposes of an organization. This refers to the whole chain of command in a company.

5. Unity of Direction-

Whoever is engaged in the same activity should have a unified goal. This means all the person working in a company should have one goal and motive which will make the work easier and achieve the set goal easily

6. Discipline-

Without discipline, nothing can be accomplished. It is the core value for any project or any management. Good performance and sensible interrelation make the management job easy and comprehensive. Employees good behaviour also helps them smoothly build and progress in their professional careers.

7. Authority and Responsibility-

These are the two key aspects of management. Authority facilitates the management to work efficiently, and responsibility makes them responsible for the work done under their guidance or leadership

 

 

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THE DEVELOPING A TRAINING PROGRAM ARE AS FOLLOWS:

An employee training programme gives your staff the necessary tools to do their jobs properly. It also helps them develop their skills and become valued members of the workforce. In effect they pay for themselves, because you’ll enjoy greater productivity, more effective staff, a happier workforce, a positive company culture, lower staff recruitment costs and a healthier bottom line.

 

But it’s not enough to offer up a programme on a piecemeal basis, as this can be counterproductive. It needs to be planned and implemented strategically because the last thing you want is an unhelpful or unclear programme that confuses or demotivates your staff

 

Effective training programme :

 

1 Identify training needs

2 Review adult learning principles

3 Develop learning objectives for the individual and the business

4 Seek out or design appropriate training

5 Plan training

6 Implement training programme with employees and sign off

7 Reviewing your training programme

 

 

SAFETY TRAINING

Safety training is a type of training that occurs to ensure employees are protected from injuries caused by work-related accidents. Safety training is especially important for organizations that use chemicals or other types of hazardous materials in their production. Safety training can also include evacuation plans, fire drills, and workplace violence procedures.

Safety training can also include the following:

• Eye safety
• First aid
• Food service safety
• Hearing protection
• Asbestos
• Construction safety
• Hazmat safety

 

 

 

Conclusion

Training and development contains three main activities: Training, education and development Training: Training is the process of upgrading skills, capabilities and knowledge of an employee according the needs job not only for present but also for future. Training is very important for organizational development and success. Training can be given to staff by various methods like classrooms, workshops, meetings, conferences, demonstrations. Education: Education is the training given to the employees to do a different job. It is often given to employees who have been identified as being promotable, being considered for a new job either lateral or upwards, or to increase their potential. Development: Development is training given to employees to make them capable of thinking out of the box. It makes them more creative. Training and development program are also very helpful to improve the self-efficiency of individuals. Self-efficiency is the belief in individual’s abilities to do a specific task. Studies show that self-efficiency is directly related to job performance. Self-efficiency can be improved by guided experiences, mentoring and role modeling. Employees can also get training for self-management, where they can systematically enhance their self-efficiency. In human resource management, training and development is the field concerned with the activity of an organizations directed towards the improvement of an individual or a group. It is also known as human resource development.

Attached File Details

View Attachment file (AIRWAY SOLUTION.pptx)

Video

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