REPORT ON CO-ORDINATION PLAN AMONG ALL DEPARTMENTS AND LEADERSHIP

Case Understanding

Problems Faced by our Organisation: Our organization is an Indian daily need delivery startup and uses an app based ordering system due to which our startup is facing the various challenges which result in losses in the business. The Challenges faced by the organisation are as follows: ï‚· Growth or profit earning ï‚· Complaints of Missing Deliveries or missing products or foul smell & bad taste products or wrong products are delivered by the Delivery partners. ï‚· No proper system for reporting time of delivery partners on duty ï‚· No proper feedback system, the customers facing issues to raise complain or make query ï‚· New Entries of Competitors in market. ï‚· Lack of services in Non-dense areas due to which competitors taking the advantages. ï‚· Subscribers uninstalling the app. We have Perishable Nature products and above challenges lead the Loss of inventory

BCS Solution Summary

Solution Summary of Above Problem: The problems shall be solved if all the departments and the leader work with proper co-ordination. As the work of one department shall effect the other department. The Lack of co-ordination will result causing the organisation to become ineffective. By controlling and properly managing work in progress, the organization can work to prevent above challenges and result in to achieve objective easily and quickly. ï¶ The Problems Faced by our Organisation are to be solved with the proper departmentalisation of the work of our Organisation. Every Department has own authority and responsibility but coordination is created with the regular conferences or meetings

Solution

Solution:
For above challenges, we work as a Team. The proper coordination plan
is created among all the department for so that operations can be
frictionless and in-line with the organisational vision.

The Coodination in the organisation is made with the following
principles:
ï‚· Every department has direct personal contact with each other but the
departments never interfere in others work which can disturb their regular work.
As the Teams are involved in each other departments work only when the
department propose them to give the ideas or solutions for problems faced by
them. So the solutions proposed by one department is in alignment with the
overall strategic vision and can be supported by the capability of other.
(Principle of Direct Personal Contact).
ï‚· Every Department individually discuss their problems/challenges and
give their report to the General Manager. Then the general Manager
discuss their report with the Leader. (Principle of Unity of Command).
After the individual discussion, the Meeting time and problem faced by
department is informed by the Leader to all relevant departments. So that
they can prepare their reports for the solutions on time and present it in
the meeting. After discussion with all the department managers, decision
is taken by the Leader mutually.
As no department can work in isolation from the other departments.
(Principle of Reciprocal Relationship of Factors).
ï‚· General Manager time to time take the updates from the departments. If
any changes or data required by the department, General manager
discuss with the departments and give the report to the Leader. It will
help to removes their misunderstanding and conflict between
departments or between personnel.(Principle of Continuous Process).
ï‚· The Effective Communication system is used in the business. The
common language is used by the co-workers so that everyone understand and
there is no lack of communication.The managers and the delivery partners
are free to share the problems faced by them or the changes required in
the organisation which can help to achieve the goal of the organisation.(Principle of Effective Communication).

Conclusion

The above decisions taken for the solution of challenges and creating coordination between the departments help for the Growth and expansion of the Business. The coordination plan can also help to compete with the Competitors and achieve the objective of the business. Every department make their report as per their authority and responsibility. They shall discuss their issues with the relevant departments and with their coordination and cooperation decision is made by the Leader after discussion with the general manager.

Assignment Taken

Case Understanding

BCS Solution Summary

Solution

Conclusion

Attached File Details

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Article Type: Business Case Scenario, Case Study Solution Submission

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Jasneet kaur

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